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1. Account Information
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2. Order Help
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3. Policy
Resolution Center Shipping Policy Discounts Customs & Import Tax
4. Customer Guidance
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Your Position: Home > FAQ


Q: Why do I need to register to shop ?

A: Registering with us helps speed up the ordering process for you and allows you to keep track of your orders and refunds online.

Q: How long for Processing Time?

A: Usually we need 1-2 days to process your order . Most of drop ship orders will be shipped out within 24 hours.

Q: What if i am making Bulk Order?

A: Regarding a Large / Bulk Order, you can place the order directly from according to order process,and follow guidance of the order placing process.Then contact our Customer Service,we will offer you the personal Discount of some special service.

Q:How to change the order information?

A: Then order can't be changed by yourself once it was made,Please contact Customer Service,we will change them for you.For Paid order,may be can't be changed (the size, the color,the style) or deleted any please be more careful when you making the order in avoid of placing wrong items,size or color.

Q: What if there have out of stock items in my order?

A: If your item is not available for some reason,we will notify you,you can replace it with other items or ask for refund.

Q: How can i know my order have been shipped out or not?

A: Our system will email you automatically when your order was shipped out.

Q: when the out of stock items will be restocked ?

A: Thank you so much for your preference, but we are sorry to tell you that we are not going to restock it temporarily,also we are updating the new arrivals continually everyday,maybe you will like them too.please browse our huge range of new arrival products and see for yourself.

Q: how long can i receive my package ?

A: The shipping time is depends on your destination and which shipping method do you choose .Generally speaking, DPEX needs 5-6 working days. DHL needs 3-4 working days. EMS needs 7-10 working days and China Post needs 20 working days.


Q: why there are so many oos item on your website ?

A: Since we have a large number of products styles, we usually only have small quantity of production for a certain style, so a certain percentage rate of shortage is normal it sell well thus it is sold out now ,apologize for the trouble.sorry for the misleading we will update the inventory data very soon

Q: Can i order just 1 piece ?

A: We don’t have minimum order quantity. We accept the order for even one set product. Meanwhile, we offer discounts for bulk wholesales.The more you buy the more discounts you get.

Q: Do you have the free shipping ?

A: We are so sorry to tell you that we don’t have the free shipping. You know that we are the wholesale price and the low cost. If your order is large we can provide the discount to you. Please hope understanding.

Q: If Customs duties are incurred, who is responsible for them?

A: Customs is a governmental agency responsible for regulating the shipments entering a specific country or region. All shipments being sent to or from region must clear Customs first. It is always the buyer's responsibility to clear customs and pay the relevant Customs duties. do not add taxes, VAT, duty, or any other hidden charges.


Q: Why is my tracking number invalid?

A:The tracking information normally appears after 2-3 business days following dispatch. If a tracking number is not searchable after this period of time, there are several possible causes.
The shipping companies have not updated the delivery information on the website with the most up-to-date status; the tracking code for the package is incorrect; the parcel has been delivered a long time ago and the information has expired; some shipping companies will remove the tracking code history. We will contact the shipping company on your behalf, and you will be updated once there is any further information.



User Comment(Total3User Comment Num)

  • Lu***o ( 2015-10-28 06:11:31 )

    Why you are not writing the material and measurement by centimeters on many photos.. Will you please check and update them and its nessecary to know the material

    Admin Replay:
    thanks for your advise ,we will tell your advise to our warehouse colleague ,we will do better in future ,also ,if you want check the item ,you can send the item number to us ,we will check for you ,anything ,pls contact us for any time ,we will solve problem foe you in a short time .
    Best Regards

  • St***n ( 2015-06-01 00:24:58 )

    The prices are all in USD , is there a way i can change it to SGD ? I cant seem to find it

    Admin Replay:
    welcome to our store ,we insist on use USD ,if customer pay by paypal ,the paypal system will help you exchange it ,if you pay other methods ,the bank will help you exchange it ,anything can help you ,pls fee fee contact us again .
    Best Regards

  • ye***n ( 2014-07-03 00:38:17 )

    I would like to know about of payment method.. I have master card so i wanna to pay master card . but i don't know which one i can choose payment ..

    Admin Replay:
    Dear,<br />
    welcome to our store ,regarding the payment ,you can click the site to refer ,and you can choose the payment methods as paypal ,any questions ,please feel fee to contact with us again .<br />
    Best Regards<br />

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