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Your Position: Home > Issues

Issues

Introductions and suggested solutions of Not receive orders

 

1. Fail to trace the order and not receive the parcel within the expected time at the same time:

First of all, please contact with our customer service if you fail to trace the parcel with the tracking NO. we provided. We will check it with the shipping company and e-mail you the reason and the latest status of the parcel. If we could not check the status of the parcel and you do not receive it, we will resend you the parcel or refund the payment to you.

 

2. We shipped out the orders but customers did not receive it ---- Shipment information is wrong or incomplete :

Situation 1 : First of all, please note that we sent the parcels to the address that customers provided on the orders. If we make a mistake of your address, we will take the responsibility and resend you the parcels or give you a full refund.

Situation 2: If customers made mistakes on their address of the order, we will try our best to communicate with the shipping company if we can get the parcels back and rearrange shipment first. If the parcel can not be sent to your right address or send back to us, customers will be responsible for it as we sent the parcels to the address which you provided us. What’s more, if the parcels can resend to us, customers will also be responsible for the fee that produced during this case. PS: Please check your address carefully after placed the order in your user center ”My Orders” to avoid the unexpected mistakes.

 

3. We shipped out the order but it is hold at the customs:

Situation 1: We will make a full refund to the buyer or resend the parcel if the item is hold at our country ‘s customs and could not get back any more.

Situation 2: The buyer should be responsible for clearing the customs if the parcel is hold at the customer's customs. If you need the relevant documents that we can provide, please contact our customer service.

 

4. It shows the parcel was received on the shipping company ‘s official site, but you did not receive it :

First of all, we will check if the information of the receiver on the shipping bill and on the shipping company official is the same as what you provided us on the order.

 

Situation 1: If they are the same, that means we have sent the parcel to the right address. Then so sorry that 86wholesale will not take the responsibility. But we can try our best to check with the shipping company for you and get back to you.

Situation 2: If you sent to a address that is different from what you provided to us on the order. We will check it with the shipping company and give you a satisfied answer. We will take the responsibility if we send the parcel to a wrong address.

5. Shipment is sent back to 86wholesale:

Situation 1: We sent the parcel to right address which is the same as what you provided us on the order. But the parcel is returned to us as the receiver did not receive the parcel in time or there is wrong information of the parcel that you provided to us. Therefore the buyer will be responsible for it as well as the shipping fee which resend the parcel.

Situation 2: We sent the parcel to the address that is different from yours on the order then 86wholesale will take the responsibility and resend the parcel to the right address.

User Comment(Total7User Comment Num)

  • no***h ( 2014-09-16 09:25:38 )

    I did not get the ring with my delivery I can send you a picture for the receipt that is written only clothes and one shoes . please provide me with your email and I am going to send you the picture.

    Admin Replay:
    Dear,

    Ok dear,you can send the picture to us through by this e-mail address:Berry-86wholesale@hotmail.com
    And please write down the order number together.
    After we received,we will reply you asap.

    Best Regards.

  • no***h ( 2014-09-16 09:22:56 )

    I have checked more than once nothing there and I saw the receipt it is written only clothes and shoe no ring and I can send you a picture for it as I said before .. please give me any email so I can send it to you

    Admin Replay:
    Dear,

    Ok dear,you can send the picture to us through by this e-mail address:Berry-86wholesale@hotmail.com
    And please write down the order number together.
    After we received,we will reply you asap.

    Best Regards.

  • no***h ( 2014-09-13 07:57:01 )

    oh ,I though it is same as the picture color which is pink.
    yes , I did not get the black ring NO.: SQ14072354

    Admin Replay:
    Dear,

    Oh,the item SQ14082816 you have ordered is color Black.
    and for item SQ14072354 the black ring,may I know have you search your parcel clearly?
    It's package with the clothes,kindly please check your parcel with the colothes again,maybe it have hiden in it.
    So sorry to make you trouble and hope you can understand!

    Best Regards.

  • no***h ( 2014-09-09 23:50:20 )

    this is my order no. 2014090122265

    Admin Replay:
    Dear,

    For your order 2014090122265,I have checked for you,
    you said that you haven't received item SQ14072354 right?
    For item SQ14082816,the color you have ordered is color Black,kindly please check your order clearly.
    Thanks for your understanding!

    Best Regards.

  • no***h ( 2014-09-09 23:50:00 )

    this is my order no. 2014090122265

    Admin Replay:
    Dear,

    For your order 2014090122265,I have checked for you,
    you said that you haven't received item SQ14072354 right?
    For item SQ14082816,the color you have ordered is color Black,kindly please check your order clearly.
    Thanks for your understanding!

    Best Regards.

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